- ALL CUSTOM ORDERS AND DEPOSITS ARE NON-REFUNDABLE. IF YOU ARE UNHAPPY WITH AN ITEM DUE TO THE QUALITY OF THE WORK, PLEASE LET ME KNOW IMMEDIATELY AND WE CAN DISCUSS AN ALTERNATIVE RESOLUTION. YOU HAVE 14 DAYS FROM RECEIVING THE ITEMS TO DECLARE THIS DISSATISFACTION. ITEMS MUST BE RETURNED WITHIN THE SAME MONTH

- IF YOU ARE SENDING ADDITIONAL ITEMS TO GO INTO THE RESIN, PLEASE MAKE SURE YOU TAKE OFF ANY CHARMS ATTACHED TO THE BOUQUET AND PLACE THEM IN AN ENVELOPE WHICH WILL BE PLACED ON TOP OF THE FLOWERS

- IF YOUR WEDDING DATE CHANGES, PLEASE LET ME KNOW AS SOON AS POSSIBLE AND I CAN MOVE YOUR DEPOSIT TO THE NEW DATES

- ONLY SEND THE FLOWERS YOU WOULD LIKE ME TO USE AS I ONLY DRY WHAT I NEED FOR YOUR ITEMS. ONCE ORDERS ARE COMPLETE ANY LEFTOVER FLOWERS MAY BE USED TO MAKE UP SAMPLE PIECES. PLEASE LET SHEER BLOOMS KNOW IN ADVANCE IF YOU WOULD LIKE ANY REMAINING FLOWERS BACK. THERE WILL BE A SERVICE CHARGE OF £25 FOR THIS INCLUDING SHIPPING BACK TO YOU. THE FLOWERS WILL BE SEALED TO STOP MOISTURE GOING INTO THEM AND SENT IN A SEPARATE BOX FROM YOUR ITEMS

- FLOWERS NEED TO BE RECEIVED NO LATER THAN 3 DAYS AFTER THE EVENT WHILST THEY ARE STILL IN THEIR BEST CONDITION

- IT IS YOUR OBLIGATION TO MAKE CERTAIN THAT THE FLOWERS ARRIVE IN THE BEST POSSIBLE CONDITION. A SEPARATE DOCUMENT WITH THE PACKING INSTRUCTIONS WILL BE EMAILED ONCE THE DEPOSIT HAS BEEN PAID AND SHOULD BE FOLLOWED DOWN TO THE TEE FOR THE BEST RESULTS. SHEER BLOOMS CANNOT BE HELD LIABLE FOR ANY DAMAGE TO YOUR FLOWERS WHILE THEY ARE BEING DELIVERED BY A THIRD PARTY

- A PAYMENT PLAN IS AVAILABLE BUT THE FULL BALANCE WILL NEED TO BE SETTLED BY THE TIME I AM READY TO PRESERVE YOUR FLOWERS IN RESIN

- DRYING THE FLOWERS WILL TAKE APPROXIMATELY 3 TO 6 WEEKS. THE TURNAROUND TIME TO COMPLETE AN ORDER IS BETWEEN 4 TO 6 MONTHS ALTHOUGH THIS COULD BE LESS OR MORE DEPENDENT ON HOLIDAYS AND/OR UNFORESEEN CIRCUMSTANCES. I WILL ALWAYS TRY MY BEST TO SEND THIS AS SOON AS POSSIBLE. I WILL SEND 3 UPDATES DURING THE PROCESS AND THIS INCLUDES - 1) AN EMAIL CONFIRMING MY ADDRESS AND A REMINDER OF HOW TO SEND YOUR FLOWERS, 2) AN EMAIL REQUESTING FOR THE BALANCE ONCE YOUR FLOWERS ARE DRY AND ADVISING THAT I AM NOW READY TO PRESERVE YOUR FLOWERS IN RESIN, 3) AN EMAIL REQUESTING FOR YOUR SHIPPING ADDRESS. IF YOU HAVE NOT HEARD FROM ME, PLEASE BE AWARE THAT I AM WORKING SIMULTANEOUSLY ON ORDERS WHICH ARE AT DIFFERENT STAGES AND I HAVE NOT FORGOTTEN ABOUT YOU

- ONCE THE BALANCE HAS BEEN REQUESTED, YOU WILL HAVE 2 WEEKS TO SETTLE THIS. I AM UNABLE TO KEEP THE FLOWERS FOR LONGER THAN A MONTH AS THIS MEANS THAT RESOURCES ARE BEING HELD UP

- MASS UPDATES WILL BE DONE VIA INSTAGRAM SO PLEASE MAKE SURE YOU ARE SUBSCRIBED TO RECEIVE SHEER BLOOMS NOTIFICATIONS

- ONCE THE FLOWERS ARE DRY, I WILL SEND YOU SOME DESIGNS VIA EMAIL TO CHECK WHICH STYLE YOU ARE HAPPY TO PROCEED WITH BEFORE PERMANENTLY FRAMING THE BOUQUET. (THIS ONLY APPLIES TO LARGER RESIN BLOCKS EXCEPT FOR THE SPHERE AND COASTERS)

- PLEASE NOTE THAT WITH SOME RESIN SHAPES / LETTERS THERE MAY BE A SLIGHT BULGE IN OR OUTWARDS DUE TO THE WEIGHT OF THE RESIN AND THE SIZE OF THE FLOWERS. I WILL DO MY BEST TO MINIMISE THIS BUT ON SOME OCCASIONS THIS IS UNAVOIDABLE

- KINDLY NOTE THAT LETTERS F AND P CANNOT STAND ON THEIR OWN. LETTERS SHOULD BE EXHIBITED FRONT-FACING, AND THE BACKS OF CERTAIN LETTERS MAY BE UNEVEN DUE TO THE FLOWERS BEING TOO LARGE FOR THE MOLDS. THIS IS NOT CONSIDERED A FLAW

- IF YOU WOULD LIKE TO PERSONALISE YOUR BOUQUET EVEN FURTHER, I AM HAPPY TO ADD ANY ADDITIONAL ITEM (AT NO FURTHER COST) INTO THE BLOCK SUCH AS PART OF THE LACE FROM YOUR DRESS, RIBBON, WEDDING PICTURE OR WEDDING INVITATION. THIS WOULD NEED TO BE SENT BY THE TIME THE FLOWERS ARE DRY. PRINTED PERSONALISED NAMES/DATES COME AT AN ADDITIONAL COST

- AS EACH ORDER IS UNIQUE AND HANDCRAFTED, SOME 'IMPERFECTIONS' MAY OCCUR, SUCH AS MICROBUBBLES, DUST, UNEVEN EDGING, OR SMALL MICRO-CAVITIES. THESE ARE ONLY SIGNS OF HANDMADE PRODUCTS NOT CREATED IN FACTORIES, AND THEY DON'T DISTRACT FROM THE OVERALL PIECE. RESIN NEEDS TO BE POURED IN LAYERS WHICH CREATES LAYER LINES ON THE PRODUCTS . BY PLACING AN ORDER, YOU AGREE TO THESE TERMS, WHICH ARE NOT CONSIDERED DEFECTIVE

- PLEASE NOTE THAT THE DRYING PROCESS WILL LIKELY CHANGE THE COLOUR OF THE FLOWERS. BRIGHT FLOWERS MAY ALSO TURN LIGHTER. FLOWERS BRUISE EASILY AND CAN BECOME TRANSPARENT WHEN PLACED IN RESIN. PLEASE TAKE EXTRA CARE WHEN HANDLING THESE ON YOUR BIG DAY! I WOULD NOT RECOMMEND A BOUQUET TOSS, BUT INSTEAD SUGGEST USING A BRIDESMAID BOUQUET OR A REPLICA OF YOUR OWN

- RESIN IS A SYNTHETIC PLASTIC AND IS NOT MADE OUT OF GLASS. ALTHOUGH SHEER BLOOMS USES A HIGH QUALITY UV STABILISED RESIN, OVERTIME THE PRODUCTS WILL YELLOW/AMBER. THIS HAPPENS TO ALL RESINS. IF ITEMS ARE DISPLAYED IN DIRECT SUNLIGHT, THIS WILL MAKE THE RESIN AMBER QUICKER AND POTENTIALLY CHANGE THE COLOUR OF THE FLOWERS. FOR BEST RESULTS, PLEASE KEEP PRODUCTS OUT OF DIRECT SUNLIGHT AND AWAY FROM HEAT. GIVEN THIS INFORMATION, SHEER BLOOMS CANNOT ACCEPT RESPONSIBILITY OF ITEMS THAT AMBER OVER A SHORT PERIOD OF TIME ONCE IN CLIENTS POSSESSION

- SHEER BLOOMS RESERVES THE RIGHT TO REFUSE A BOOKING AT ANY POINT. IF ITEMS HAVE NOT BEEN COMPLETED, A REFUND LESS THE DEPOSIT WILL BE MADE AND FLOWERS SENT BACK

- A MINIMUM ORDER VALUE OF £150 IS APPLICABLE ON ALL ORDERS. PRICES ARE ONLY GUARANTEED AT THE TIME OF BOOKING OTHERWISE ARE SUBJECT TO CHANGE TO MATCH SUPPLIERS COSTS OR INFLATION

- BY PLACING AN ORDER WITH SHEER BLOOMS YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THESE TERMS AND CONDITIONS. IF YOU HAVE ANY QUESTIONS REGARDING ANY OF THESE TERMS, THEN YOU SHOULD REACH OUT BEFORE PLACING AN ORDER VIA EMAIL - INFO@SHEERBLOOMS.CO.UK

- Terms and Conditions are subject to change without prior notice. THEREFORE, TERMS AND CONDITIONS ON THE WEBSITE SUPERCEDE ANY OTHER THAT HAVE BEEN EMAILED TO YOU AND ALSO APPLY TO VOUCHER PURCHASES. PLEASE REFER TO THESE AT ALL TIMES